Collection of Personal Information

Pramod Hotels & Resorts respects an individual's right to privacy. This policy lays down our practices with respect to confidentiality and disclosure of personal information. Please familiarize yourself with our privacy practices, as given below. Should you choose to share your personal information with Pramod Hotels & Resorts, it will be assumed that you have no objection to the terms of this privacy policy.

Collection of Personal Information

  • Pramod Hotels & Resorts collects personal information only when it is required for business purposes. We may also receive information relating to you from third parties. This personal information includes information such as

  • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses

    • Date of birth

    • Gender

    • Marital status

    • Nationality

    • Next of kin and emergency contact information

    • Copy of Government issued ID Card (for Indian citizens)

    • Copy of Passport and Visa, if required (for non-Indian nationals)

    • Duration of stay and other related details

    • Photographs

    • Bank account details, credit/debit card information

    • CCTV footage and other information obtained through electronic means such as door access records.

    • Information about your use of our information and communications systems.

    • Dietary preferences, allergy details, health condition, and information about how you use our services and about how you use our website/mobile application

  • While collecting any personal information, Pramod Hotels & Resorts indicates the purpose of collection of such information and obtains the consent of the provider of the information in writing. Pramod Hotels & Resorts gives the person providing the information an option of not providing the information. He also has the option of withdrawing his consent given earlier. In such cases, Pramod Hotels & Resorts may choose not to provide any services/supply goods for which the information was necessary.

  • While collecting information, Pramod Hotels & Resorts or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of:

    • The fact that the information is being collected

    • The purpose for which the information is being collected; and

    • The intended recipients of the information

  • Where we need to protect your interests (or someone else's interests)

  • Where it is needed in the public interest or for official purposes or to fulfil a legal obligation. For instance, requests made by law enforcement agencies, courts or tribunals.

  • If you fail to provide certain information when requested, we may not be able to perform the agreement that we have entered or may enter into with you, or we may be prevented from complying with our legal obligations (such as to ensure your health and safety). You hereby accept and agree that we shall not be held liable in any manner whatsoever if we are unable to perform our services or if there is a deficiency in our services to you due to your failure to provide such information. You agree that you shall not file or initiate any complaints, legal proceedings or claims against us and/or our employees, directors, associates, etc. in this regard. You further agree to indemnify and hold us and/or our employees, directors, associates, etc. harmless from any complaints, legal proceedings or claims filed or initiated by any third party against us in this regard.

  • We will only use your information for the purposes for [AS2] which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  • You agree that we do not need any additional or further consent from you to use your sensitive personal information in accordance with this Policy to carry out our legal obligations or exercise specific rights.

  • In limited circumstances, we may approach you for your written consent to allow us to collect and process certain additional sensitive personal information. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent for providing any additional information to us.

  • The providers of information are permitted, as and when requested by them, to review the information they had provided.